easypccare.co.uk

Unlimited Service Desk Support

Access to our helpdesk between the hours of 08.30am to 9.00pm.

Free Virus Protection

Included in all support packages is an industry leading virus protection package for WINDOWS and macOS.

Real-time Proactive Monitoring

Our computer monitoring software provides us the ability to monitor what is going on with your network in real-time. This means we can be proactive on stopping or eliminating problems before they occur in order to reduce the risk of downtime.

We receive instant notification if your server goes down, disk space reaches a certain level, or even when a possible security threat occurs.
We monitor the IT basics such as memory and CPU utilization, failed backups, out of date anti-virus definitions, errors in events logs.
With our monitoring services, we may address problems before you even notice them.

Network Management & Support

All administration tasks required to run your network are covered, from replacing a faulty patch lead to creating a new user.

All system administration is included for all components of the network servers, computers, printers, routers, internet connections, switches, fax, etc.

Network Proactive Monitoring

Our Network Monitoring Software allows us to monitor your network infrastructure in real-time. This means we can be proactive on stopping or eliminating problems as soon as or (preferably) before they occur in order to reduce the risk of downtime.

Remote Support Assistance

We aim to resolve reported problems as quickly and efficiently as possible to minimise user downtime. In most cases in order to achieve this we will endeavour to resolve the problem remotely by using a remote connection to your office.
95% of problems are dealt with remotely, without the need for a site visit

Operating System Support

Full support for any issue relating to the operating system. Excludes system rebuilds required due to 3rd party software installation/faulty hardware/disaster recovery.

Email & O365 Management

From creating a new mailbox and distribution group to managing white and black lists.

O365 Support

Support for all apps in the O365 Suite.

Support for Mobile Phone / iPad

Assistance to set up and configure your device, including email, backup, O365 Apps and printing

Microsoft & 3rd Party Key Management plus System Info

We will securely store your Microsoft Windows & Office activation codes and other 3rdparty codes for software you require. We will also backup your system info so if a rebuild is required we have all the info required saving time searching for drivers.

Printer Support

All troubleshooting is included, but parts and servicing are excluded from any support plan.

3rd Party Software Administration

We will endeavour to setup and troubleshoot any agreed 3rd party software you have installed on your network, typical examples are: Microsoft Office, Sage, CRM databases.

ISP Management

We will liaise on your behalf with your broadband provider to resolve any faults or make any changes you require thus giving you as single point of contact and ensuring you receive prompt action.

Onsite Hardware & Software Support

We aim to handle all issues remotely but if for some reason this is not possible we will send an engineer to your site within your response time or otherwise agreed schedule.

Scheduled Onsite Visits

We can organise scheduled visits to your site for ‘system health checks’ or one to one user liaison. *2 Days are included but this can be added to as required.

Service Reporting Suite

We will provide regular usage and problem resolution reports to keep you up to date. In these we will also bring your attention to any risks we have identified or recommendations we may have for improving your network.

Back-up Administration

We can set up and monitor an offsite backup solution using cloud technology and/or establish an onsite tape backup routine that can be very simply administered by you and monitored by us.

Warranty Fulfilment

We will liaise with the manufacturers on your behalf for any warranty issue that may arise and organise collection/site visit if necessary.

Asset Management

We can produce an accurate and up to date Audit and Discovery of your entire computing infrastructure, providing a complete and comprehensive software and hardware inventory.

Site Survey

A complete overview of your system with performance benchmarking and analysis. A health check that will enable targeted use of IT resources and budgets based on the overall business need. Understanding your network and business process is critical to the performance, stability and future plans for your systems.

Offsite Data Back-up Solution

A peace of mind data backup solution incorporating cloud server technology that ensures that a copy of business critical data is maintained offsite even in the event of theft, fire, flood etc.

Cloud Backup

100GB

Disaster Recovery Service

If a problem cannot be resolved through troubleshooting techniques and all repair options have been exhausted then a system rebuild may be required.
To minimise the impact a disaster can have on your business we highly recommend implementing cloud server backup technology to dramatically reduce the time it will take to recover your systems.
Should you have the unfortunate experience of losing your systems, due to theft, fire, flood, or other disaster you will at least have the peace of mind that the costs to recover the system(s) are going to be minimised as we will restore your systems to their original state.