Fast professional solutions at price you can afford.
Virtual Technician is your answer to having your IT
department and IT expert on hand, it provides a Virtual
Technician for each of your computers, designed to inspect,
monitor and report any small issues before they become a major problem.
The monitoring agent ensures the safety and health of your systems
hardware and software, authorises important software updates and
security patches, performs routine maintenance and keeps an eye on your
internet security setup. Any problems are reported to us
immediately, no matter how small.
Proactive care rather than Reactive repairs.
Virtual Technician can monitor your systems and infrastructure around the clock to maximise performance and availability, quickly detecting potential problems and generating alerts to avoid downtime and errors that can disrupt your operations. Problems are avoided, computers stay working and people remain productive: when problems occur we respond within minutes. To maximise uptime, this includes highly trained technical support technicians dealing with incidents by phone, with remote control options enabling access to systems for resolution.
In addition to handling mundane though essential management tasks, this service includes reporting bottlenecks that lead to sluggish operations and other difficulties, with additional options for professional services to assess and document findings, to help minimise downtime and maximise systems resilience in the future.
For further information on our Virtual Technician solutions please call us on 01494 853850 or 01908 887798 or click here and we will handle the rest.
| Virtual Technician | Essential HOME | Essential STARTER | Essential PRO | Essential MAX |
| Works on Mac and Windows |
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Free Virus Protection |
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| Security Management / Firewall |
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ESET Managed Antivirus & Antispyware |
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12 months Anti-Virus Subscription |
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Anti-Theft with tracking |
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| Real-time Proactive Monitoring |
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Windows Updates/Patches Monitoring |
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Hard Disk Usage Monitoring |
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Schedule Defrag |
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Backup your Windows/Office Code |
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Backup your system info (required for rebuild |
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Remote Support Assistance |
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Unlimited Telephone Assistance |
2
incidents per year |
4
incidents per year |
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Unlimited Helpdesk Support (Email) |
2
incidents per year |
4
incidents per year |
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Unlimited Remote Assist+ Support |
1
incidents per year |
2
incidents per year |
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| Remote User Support |
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Microsoft Windows Operating System Support |
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Linux Operating System Support | O | O | O | O | Microsoft Patch & Upgrade Support | O | O |
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Printer Support | O | O |
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Server Support | O | O |
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Email Client Support (Outlook) | O | O |
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Email Management | O | O |
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| Microsoft Exchange Server Management | O | O | O |
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Network Management & Support | O | O |
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| Network Proactive Monitoring | O | O | O |
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| 3rd Party Software Administration & Support | O | O | O |
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| ISP Management | O | O | O |
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| VoIP Management* | O | O | O | O |
| Router Management | O | O | O |
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| Onsite Hardware & Software Support** | O |
1 day per year |
4 days per year |
6 days per year |
| Scheduled Onsite Visits*** | O | O | O |
2 days per year |
| Annual MOT - Health Check (worth £59.99) | O |
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| Discount on On Site / Remote Assist+ |
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| Service Reporting (Email) |
Monthly |
Monthly |
Weekly |
Weekly |
| Warranty Fulfilment | O | O | O |
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| Asset Management | O | O | O |
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Site Survey | O | O | O |
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Back-up Administration (3rd party /Local) | O | O |
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Offsite Data Back-up Solution | O | O | O | O | Unlimited Cloud Backup & FREE Set up | O £5 per month | O £5 per month | O £6 per month | O £6 per month |
| Additional Computers Unlimited Cloud Backup | O £1.50 per month | O £1.50 per month | O £1.50 per month | O £1.50 per month | Server / NAS Unlimited Cloud Backup | O £6 per month | O £6 per month | O £6 per month | O £6 per month |
| Disaster Recovery Restore**** | O £15.99 per month | O £15.99 per month | O £14.00 per month | O £14.00 per month |
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Cost per day
Virtual Technician If you were to breakdown the annual cost of our Virtual Technician Solution, this is the daily cost of the solution, which is much cheaper than buying a cup of tea or coffee. Your data is is one of your most valuable possessions, can you afford not to protect your data today? By choosing one of our Virtual Technician Solution you are protecting your precious family images, your company spreadsheets and other important files and data. |
34p | 50p | 83p | £1.16 |
From Cost per month
Virtual Technician If you were to breakdown the annual cost of our Virtual Technician Solution, this is the monthly cost of the solution, which is much cheaper than going to the cinema or a meal at your favourite restaurant Your data is is one of your most valuable possessions, can you afford not to protect your data today? By choosing one of our Virtual Technician Solution you are protecting your precious family images, your company spreadsheets and other important files and data. |
£10.50 | £15.50 | £25.50 | £35.50 |
Full details
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Click for full details | Click for full details | Click for full details | Click for full details |
= INCLUDED O = OPTIONAL CHARGEABLE EXTRA O = OPTIONAL easypccare.co.uk discounted Unlimited Backup Solution O = OPTIONAL easypccare.co.uk discounted Disaster Recovery Solution - includes Unlimited Backup plus 512GB sync drive and system rebuild VoIP Management* - Included if VoIP services are provided by easypccare.co.uk Onsite Hardware & Software Support** - Additional days can be purchased at discounted rate Scheduled Onsite Visits*** - Additional days can be purchased at discounted rate |
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