Fast professional solutions at price you can afford.
Virtual Technician is your answer to having your IT
department and IT expert on hand, it provides a Virtual
Technician for each of your computers, designed to inspect,
monitor and report any small issues before they become a major problem.
The monitoring agent ensures the safety and health of your systems
hardware and software, authorises important software updates and
security patches, performs routine maintenance and keeps an eye on your
internet security setup. Any problems are reported to us
immediately, no matter how small.
Proactive care rather than Reactive repairs.
Our Virtual Technician Essential HOME is an entry level service for home users and small businesses working from home and wanting the basics done well for a low cost. All our support packages include support for Remote User, they user who are not at your home address they can be family members at University or college or on a gap year outside the UK all that is required is a working Broadband connection!
For further information on our Virtual Technician solutions please call us on 01494 853850 or 01908 887798 or click here and we will handle the rest.
| Virtual Technician | Essential HOME |
Unlimited
Service Desk Support Unlimited access to our helpdesk between the hours of 08.30am to 9.00pm. Free Virus Protection Included in all support packages is an industry leading virus protection package for all pc's. Real-time Proactive Monitoring Our computer monitoring software provides us the ability to monitor what is going on with your network in real-time. This means we can be proactive on stopping or eliminating problems before they occur in order to reduce the risk of downtime. We receive instant notification if your server goes down, disk space reaches a certain level, or even when a possible security threat occurs. We monitor the IT basics such as memory and CPU utilization, failed backups, out of date anti-virus definitions, errors in events logs. With our monitoring services, we may address problems before you even notice them. Network Management & Support All administration tasks required to run your network are covered, from replacing a faulty patch lead to creating a new user. All system administration is included for all components of the network servers, computers, printers, routers, internet connections, switches, fax, etc. Network Proactive Monitoring Our Network Monitoring Software allows us to monitor your network infrastructure in real-time. This means we can be proactive on stopping or eliminating problems as soon as or (preferably) before they occur in order to reduce the risk of downtime. Depending on your requirements, we can monitor everything from a single critical server to all components on your network. With our monitoring services, we may address problems before you even notice them. Remote Support Assistance We aim to resolve reported problems as quickly and efficiently as possible to minimise user downtime. In most cases in order to achieve this we will endeavour to resolve the problem remotely by using a remote connection to your office. 95% of problems are dealt with remotely, without the need for a site visit. Excludes system rebuilds and disaster recovery. Remote User Support Assistance and help provided for remote workers including set up and troubleshooting. Microsoft Windows Operating System Support Full support for any issue relating to the Microsoft operating system. Excludes system rebuilds required due to 3rd party software installation/faulty hardware/disaster recovery. Microsoft Exchange Server Management From creating a new mailbox and distribution group to managing white and black lists. Microsoft & 3rd Party Key Management plus System Info We will securely store your Microsoft Windows & Office activation codes and other 3rdparty codes for software you require. We will also backup your system info so if a rebuild is required we have all the info required saving time searching for drivers. Printer Support All troubleshooting is included, but parts and servicing are excluded from any support plan. 3rd Party Software Administration We will endeavour to setup and troubleshoot any agreed 3rd party software you have installed on your network, typical examples are: Microsoft Office, Sage, CRM databases. ISP Management We will liaise on your behalf with your broadband provider to resolve any faults or make any changes you require thus giving you as single point of contact and ensuring you receive prompt action. Onsite Hardware & Software Support (6 days) We aim to handle all issues remotely but if for some reason this is not possible we will send an engineer to your site within your response time or otherwise agreed schedule. Scheduled Onsite Visits* We can organise scheduled visits to your site for ‘system health checks’ or one to one user liaison. *2 Days are included but this can be added to as required. Service Reporting Suite We will provide regular usage and problem resolution reports to keep you up to date. In these we will also bring your attention to any risks we have identified or recommendations we may have for improving your network. Back-up Administration We can set up and monitor an offsite backup solution using cloud technology and/or establish an onsite tape backup routine that can be very simply administered by you and monitored by us. Warranty Fulfilment We will liaise with the manufacturers on your behalf for any warranty issue that may arise and organise collection/site visit if necessary. Asset Management We can produce an accurate and up to date Audit and Discovery of your entire computing infrastructure, providing a complete and comprehensive software and hardware inventory. Site Survey A complete overview of your system with performance benchmarking and analysis. A health check that will enable targeted use of IT resources and budgets based on the overall business need. Understanding your network and business process is critical to the performance, stability and future plans for your systems. Offsite Data Back-up Solution A peace of mind data backup solution incorporating cloud server technology that ensures that a copy of business critical data is maintained offsite even in the event of theft, fire, flood etc. Disaster Recovery Service If a problem cannot be resolved through troubleshooting techniques and all repair options have been exhausted then a system rebuild may be required. To minimise the impact a disaster can have on your business we highly recommend implementing cloud server backup technology to dramatically reduce the time it will take to recover your systems. Should you have the unfortunate experience of losing your systems, due to theft, fire, flood, or other disaster you will at least have the peace of mind that the costs to recover the system(s) are going to be minimised as we will restore your systems to their original state. |
| Works on Mac and Windows |
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Free Virus Protection |
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| Security Management / Firewall |
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ESET Managed Antivirus & Antispyware |
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12 months Anti-Virus Subscription |
|
Anti-Theft with tracking |
|
| Real-time Proactive Monitoring |
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Windows Updates/Patches Monitoring |
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Hard Disk Usage Monitoring |
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Schedule Defrag |
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Backup your Windows/Office Code |
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Backup your system info (required for rebuild |
|
Remote Support Assistance |
|
Telephone Assistance |
2
incidents per year |
Helpdesk Support (Email) |
2
incidents per year |
Remote Assist+ Support |
1
incidents per year |
| Remote User Support |
|
Microsoft Windows Operating System Support |
|
Linux Operating System Support | O | Microsoft Patch & Upgrade Support | O | Printer Support | O | Server Support | O | Email Client Support (Outlook) | O | Email Management | O |
| Microsoft Exchange Server Management | O | Network Management & Support | O |
| Network Proactive Monitoring | O | |
| 3rd Party Software Administration & Support | O | |
| ISP Management | O | |
| VoIP Management* | O | |
| Router Management | O | |
| Onsite Hardware & Software Support** |
1 day per year |
|
| Scheduled Onsite Visits*** |
1 day per year |
|
| Annual MOT - Health Check (worth £59.99) |
|
|
| Discount on On Site / Remote Assist+ |
|
|
| Service Reporting (Email) |
Weekly |
|
| Warranty Fulfilment | O | |
| Asset Management | O | Site Survey | O | Back-up Administration (3rd party /Local) | O | Offsite Data Back-up Solution |
|
Unlimited Cloud Backup & FREE Set up | O £6 per month |
| Additional Computers Unlimited Cloud Backup | O £6 per month | Server / NAS Unlimited Cloud Backup | O £6 per month |
| Disaster Recovery Restore | O £15.99 per month | |
|
Cost per day
Virtual Technician If you were to breakdown the annual cost of our Virtual Technician Solution, this is the daily cost of the solution, which is much cheaper than buying a cup of tea or coffee. Your data is is one of your most valuable possessions, can you afford not to protect your data today? By choosing one of our Virtual Technician Solution you are protecting your precious family images, your company spreadsheets and other important files and data. |
50p |
From per month
Virtual Technician If you were to breakdown the annual cost of our Virtual Technician Solution, this is the monthly cost of the solution, which is much cheaper than going to the cinema or a meal at your favourite restaurant Your data is is one of your most valuable possessions, can you afford not to protect your data today? By choosing one of our Virtual Technician Solution you are protecting your precious family images, your company spreadsheets and other important files and data. |
£10.50 | SIGN UP |
= INCLUDED O = OPTIONAL CHARGEABLE EXTRA O = OPTIONAL easypccare.co.uk discounted Unlimited Backup Solution O = OPTIONAL easypccare.co.uk discounted Disaster Recovery Solution - includes Unlimited Backup plus 512GB sync drive and system rebuild VoIP Management* - Included if VoIP services are provided by easypccare.co.uk Onsite Hardware & Software Support** - Additional days can be purchased at discounted rate Scheduled Onsite Visits*** - Additional days can be purchased at discounted rate |
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